---
title: "Ready-made grok bot for customer support | GrokTemplates"
description: "Ticket triage, reply drafting from a knowledge base, churn early warning, escalation routing and help-centre upkeep, as ready-to-paste Grok Bot routines."
url: "https://groktemplates.dev/categories/support"
---

# Answer the first-touch queue with a Grok Bot for customer support

Templates in this category set a Grok Bot for customer support to read new tickets every hour, tag them by product area, and draft a reply that cites your help centre.

The triage routine reads unassigned tickets, tags each one with a product area and a severity, and routes anything mentioning billing or data loss to a named human. The template asks for your tag list up front, because a Bot inventing its own tags is worse than no tags at all.

Reply drafting reads your help centre first and cites the article it used. When no article covers the question, the routine says so and stops instead of writing a confident guess. That one instruction separates a support Bot the team trusts from one they switch off in week two.

The churn warning routine runs Monday at 09:00 over accounts that filed two or more tickets in 30 days with a falling satisfaction score. It posts the account, the tickets and the last thing your team said. Every send stays behind approval, so the Bot proposes the outreach and a human presses Allow once.

## Templates

- [Guide Article Refresher](https://groktemplates.dev/templates/help-center-article-updater): Ranks Zendesk Guide articles by age and vote score monthly and files the worst ten as drafts.
- [Shipped Fixes Changelog](https://groktemplates.dev/templates/tickets-to-changelog-bot): Matches completed Linear issues to the Zendesk tickets behind them and drafts entries.
- [Google Reviews Reply Bot](https://groktemplates.dev/templates/google-reviews-reply-bot): Drafts a reply to every new Google review and posts nothing until you approve the wording.
- [Zendesk Triage Desk](https://groktemplates.dev/templates/zendesk-ticket-triage-bot): Scores the unassigned Zendesk view twice a day and writes the priorities you approve.
- [Intercom Reply Drafter](https://groktemplates.dev/templates/support-reply-drafter-bot): Drafts answers to open Intercom conversations and leaves each one as a private note.
- [Renewal Watch](https://groktemplates.dev/templates/churn-early-warning-bot): Scores paying accounts on Stripe billing, PostHog usage and open tickets every Monday.