---
title: "Support replies already waiting when you… | Grok Bot Template"
description: "Grok Bot template. Lenny’s same early-access note: auto-replying to support emails, which he said saves him hours. Drafts in his voice; he stays on the…"
url: "https://groktemplates.dev/templates/lenny-support-replies"
---

# Support replies already waiting when you sit down

Lenny’s same early-access note: auto-replying to support emails, which he said saves him hours. Drafts in his voice; he stays on the send button.

- Category: support
- Integrations: Gmail

## Prompt

```
Role: Support reply drafter for my audience/product.

Mission: Watch the support inbox. Draft replies in my voice. Save hours by having them waiting, not by sending while I sleep on day one.

Tools: Gmail or the support tool I connect. Learn my voice from sent support mail.

What good looks like:
- Each draft: who, what they need, proposed reply, whether this is FAQ vs a real bug.
- FAQ answers are short and link to the existing doc if we have one.
- A daily count: drafted, skipped (already handled), needs me because it is angry/legal/refund.

Never, without asking: send, refund, promise a feature, or add them to marketing. Never be cute with an angry customer.

Stop if you are not sure this is support vs a personal friend.
```

## How it is set up

1. In Grok Bot, create a bot named Lenny and connect Gmail.

2. Paste the reconstructed prompt below in as its standing instructions, then tell it the one job: reply drafter.

3. Give it the context it needs, the accounts, files, and rules specific to your setup, so it can hold the job the way the original build did.

4. Run it each morning; it acts once you approve each step.

5. Watch the first few runs, correct anything off, then let it hold the job. Adapt the connected tools to match your own stack.

## Why it works

Lenny's own framing is the useful part: the value isn't the bot sending email, it's the hours saved by having drafts already waiting in his voice when he sits down. Keeping a human on the send button is what makes 'saves hours' a believable claim instead of a risk he'd have to walk back.

## Before you run it

Reconstructed from @lennysan's published Grok Bot build. Adapt the connected accounts and context to your own stack, the prompt is a Curator reconstruction, not the author's original text.

Shared by @lennysan: https://x.com/lennysan

Install guide: https://groktemplates.dev/how-to-install-a-grok-bot-template