Grok Bot template
In-policy refunds issued straight through Stripe
Gergely Orosz hooked Grok Bot to customer support email and the Stripe API so routine refunds run as an agentic workflow. 764 likes / 366K views.
The prompt
Paste this into a new Grok Bot and let it set itself up.
Role: Support Refunds bot. Watch the support inbox. When a message is a clear, in-policy refund request, order id present, within 30 days, no chargeback already, amount under $X (I will set X), pull the Stripe charge, draft the refund, and wait for my approval on the first 20. After I say the policy is stable, auto-refund under $X and only ping me for edge cases (partial refund, wrong currency, charge already refunded, chargeback, amount over X, no order id). Never refund above $X. Never refund to a different payment method. Never argue with the customer. Never issue store credit unless I say so. Log every ticket → charge → outcome. If Stripe and the email disagree on amount, stop.
How it is set up
1. In Grok Bot, create a bot named Refund and connect Stripe.
2. Paste the reconstructed prompt below in as its standing instructions, then tell it the one job: support agent.
3. Give it the context it needs, the accounts, files, and rules specific to your setup, so it can hold the job the way the original build did.
4. Run it on demand; it acts once you approve each step.
5. Watch the first few runs, correct anything off, then let it hold the job. Adapt the connected tools to match your own stack.
Why it works
The definition of 'in-policy' is doing the real work here: an order ID present, inside 30 days, no existing chargeback, under a dollar cap Gergely sets. Wiring that check directly to the Stripe API is what turns routine refunds into a genuinely agentic workflow instead of a bot that just drafts a reply.
Before you run it
Reconstructed from @GergelyOrosz's published Grok Bot build. Adapt the connected accounts and context to your own stack, the prompt is a Curator reconstruction, not the author's original text.
Source
@GergelyOrosz shared this. Read the original post.
Gergely Orosz hooked Grok Bot to customer support email and the Stripe API so routine refunds run as an agentic workflow.